Deliveries / FAQs
We're always happy to help if you have any questions or queries but these FAQs may help you to get an answer quicker!
1. Do you have a physical store / can I pick up from you directly?
We normally sell direct to supermarkets and retailers so we do not have a physical store for walk-in consumers. With the current Covid-19 pandemic, we encourage everyone to shop online and work with contactless delivery services in order to keep all parties safe. If you urgently require something, please contact us to discuss options. We work with multiple delivery partners and we can discuss with you how we can best accommodate your request.
2. I prefer not to pay by credit card. Are there any other options?
We are waiting for our PayLah! account set up to be completed. Please contact us in the meantime if you wish to pay with other options.
3. I received the wrong items or the items were damaged when they arrived.
You may choose to reject the goods when the delivery is made. Alternatively contact us to arrange for a refund/replacement within 48 hours of goods being delivered.
4. I've changed my mind about my purchases. Can I have a refund?
We will offer refunds and/or replacements for defective/damaged products. Unfortunately for food safety and traceability reasons, we are unable to resell returned product; therefore we cannot accommodate any requests for cancellation or modification of the order once the goods have been dispatched.
5. How do I know when I will get my order? / How long do I have to wait for delivery?
We will contact you with delivery details within 24 hrs of your placing an order on a working day, or on the first working day after your order has been received. Our normal operating hours are between 9 am to 6 pm, Mondays to Fridays, public holidays excluded. Generally, delivery will take 2-3 working days. Tracking details will be sent with confirmation of the order fulfilment. Please allow up to a day for tracking to become active.
*Due to extremely high demand during the Covid-19 period, some delays may be experienced with dispatch and shipping of your order. We apologise in advance and seek your understanding.